I don't even know where to start with this.
I try to follow the "Golden Rule" when dealing with people, treating them as I would like to be treated. I (and my salon) try to pour into people knowledge and fairness and we work hard to accommodate their needs, wants and whines. We aren't perfect and there comes a point
when you have to say "no more" and draw boundaries.
But I'm always surprised when people don't act in kind.
A hairstylist recently left our employ. A new salon is opening in town and the "grass is greener". I wish her well.
I was unprepared for the drama that has ensued.
We have been calling the clients who used her and letting them know that she is no longer in our employ and telling them that we would like to get their address and send them a gift certificate.
She used Facebook to tell people that we are "bribing her clients, just ignore it." Her husband wrote on her wall complaining that we were "Indian givers" because we took away her week vacation. (Because she wanted to come and go as she pleased and was no longer considered a "full time" employee. We explained that and she consented.) There's more, but I won't belabor the point.
This is a girl that I took under my wing right after she got out of beauty school. She used me as her hairdresser while she was in high school and then came to work for us after she finished. I apprenticed her.
I never expected her to do a full attack of our salon.
To say I'm reeling is and understatement.
I don't know whether to walk away and ignore it, or launch our own attack/defense.
For now, I'm praying for wisdom and guidance.
Because I don't think the Golden Rule has and "except when" clause.