What's a girl to do?
A client came in yesterday and got her hair cut. She is not a frequent client. Apparently, I cut her hair the last time and she meant to have me do it again, but couldn't remember my name and ended up with a different stylist in my salon. Now, I back up all my stylists. We are all at various stages of skill, but if you come into my salon, I'm confident that you will get a good cut no matter which stylist you see. We don't all cut exactly the same, because we are all artists and all have a different style in our craft.
So, this girl calls me later in the day and says she's not happy with her hair cut would I cut it for her?
No problem. I firmly believe in making it right.
Here's the quandary.
Do I charge her for a haircut that she just paid for once and wasn't happy with? I didn't do that haircut. If she went to another salon in town, she would have to pay another stylist to redo the cut.
However, since it is my salon, should I honor the fact that she wasn't happy with the finished product and to honor the integrity of my salon, should I fix it for free? I'm leaning to that for the client's sake, however, I'm out some time and money by doing that.
Do I "transfer" the payment? Since the other stylist did it and the client wasn't happy, do I pull the money that was paid to that stylist to pay me for fixing the work?
Do I let it go?